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	<title>Argentum Blog &#187; Customer Satisfaction</title>
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	<description>Marketing wisdom for small to mid-sized businesses</description>
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		<title>Making Marketing Lemonade From Business Lemons</title>
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		<pubDate>Fri, 02 Sep 2011 02:07:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[General Marketing]]></category>

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		<description><![CDATA[I spent 11 years of my adult life living down the street from various Waffle House restaurants. Granted, if you&#8217;re living in certain parts of the south, it&#8217;s practically impossible not to live down the street from a Waffle House. Most especially if you&#8217;re a college student, which I was for four of those eleven [...]]]></description>
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		<title>Customer Appreciation &#8211; The Power of Thank You</title>
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		<pubDate>Wed, 12 May 2010 18:54:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>

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		<description><![CDATA[I was a loyal United Airlines Premier flyer for 15 years. I loved getting on the plane first, sitting towards the front in Economy Plus, and always being able to find room for my bag. Not to mention all of United&#8217;s wonderful international locations to which I took many a free flight over the years. [...]]]></description>
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		<title>10-Point Scale Fan Club</title>
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		<pubDate>Mon, 08 Jun 2009 18:50:10 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<description><![CDATA[This blog post is guest authored by Dr. Anne Beall, President of Beall Research and Training. Anne is also the author of the succinct and very useful book Strategic Market Research. I asked Anne to write this post because I have found that it is sometimes challenging to convince clients that using a 10-point scale [...]]]></description>
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